“How ISP Support Gaslights Customers: My Experience With Technical Misinformation & Blame-Shifting”
For months, I have been facing the same repeating problem with my internet connection: a sudden drop in speed and complete disconnection at fixed intervals , a clear indication of server-side caching or congestion issues . But every time I contact the support team, I receive the exact same scripted reply: “Sir, your router has a problem. Turn it off for 5 minutes.” This has become their universal excuse for any issue, regardless of what the diagnostics clearly show. They blindly blame the customer’s router without even understanding basic networking concepts. Where the ISP Support Goes Wrong They assume every issue is a router issue Even when: Latency suddenly spikes Upload speed randomly drops Session resets at identical intervals Multiple users in the area report the same problem These are symptoms of server instability , not router failure. They don’t understand what “server cache drop” means Whenever the backend cache gets overloaded o...
